Privacy

Notice of Privacy Practice

Effective Date: 4/19/2026

This notice describes the practice of The Hopper Group with respect to your protected health information. We are committed to protecting your medical information. This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. This notice also describes your rights and our obligations regarding the use and disclosure of medical information. Please review it carefully.

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical records

  • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
  • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

  • You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
  • We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communication

  • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
  • We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

  • You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
  • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for payment or operational purposes with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared your information

  • You can ask for a list (accounting) of the times we’ve shared your health information over the 6 years prior to the date you ask, who we shared it with, and why.
  • We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free, but will charge a reasonable, cost-based fee if you request another within 12 months.

Get a copy of this privacy notice

  • You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

  • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
  • We will ensure the person has this authority and can act on your behalf before we take any action.

File a complaint if you feel your rights have been violated

  • You can complain if you feel we have violated your privacy rights by:
  • We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

  • Share information with your family, close friends, or others involved in your care
  • Share information in a disaster relief situation
  • Include your information in a hospital directory

If you are not able to tell us your preference, for example, if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases, we never share your information unless you give us written permission:

  • Marketing purposes
  • Sale of your information
  • Most sharing of psychotherapy notes

Our Uses & Disclosures

How do we typically use or share your health information? We typically use or share your health information in the following ways.

Treat you

  • We can use your health information and share it with other professionals who are treating you. Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization

  • We can use and share your health information to run our practice, improve your care, and contact you when necessary. Example: We use your health information to manage your treatment and services.
  • We can use and share your health information as necessary to operate and manage our business activities related to your health care insurance. Example: We might talk to your physician to suggest a disease management or wellness program that could help improve your health, or we may analyze data to determine how we can improve our services.

Communications regarding appointment reminders, patient notifications, and patient surveys to request information relevant to your treatment

  • We may contact you through SMS and email to provide notifications and secure access to online forms. This includes appointment reminders and confirmations, information about referrals to specialty doctors, and patient surveys. These surveys help us gather important details, such as clinical self-assessment forms, health insurance and financial information, medication consents, and other health-related benefits and services that can assist us in your treatment at The Hopper Group.
  • Data collected from communications or information submissions through our secure online forms is considered part of an individual’s medical record and is used to facilitate the agreed-upon medical care. All patient information is subject to our health information practices policy. We do not share or sell your email address, mobile number, or personal information to third parties for marketing purposes. Your information is used solely for healthcare-related communications as outlined above.
  • We take strong precautions to protect your information, including encryption and access controls. While we strive for security, please note that no internet transmission method is completely secure.

Business Associates

  • We may share your health information with third-party service providers (Business Associates) who assist us in providing our services. All Business Associates are required to protect your information in accordance with HIPAA regulations.
  • The Hopper Group maintains a signed Business Associate Agreement (BAA) with third-party service providers.

Bill for your services

  • We can use and share your health information to bill and get payment from health plans or other entities. Example: We share your information with your health insurance plan so it can pay for your services.

How else can we use or share your health information? We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information, see https://www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Help with public health and safety issues

We can share health information about you for certain situations, such as:

  • Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone’s health or safety

Comply with the law

  • We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Respond to organ and tissue donation requests

  • We can share your health information with organ procurement organizations.

Work with a medical examiner or funeral director

  • We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers’ compensation, law enforcement, and other government requests

We can use or share health information about you:

  • For workers’ compensation claims
  • For law enforcement purposes or with a law enforcement official
  • With health oversight agencies for activities authorized by law
  • For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions

  • We can share your health information in response to a court or administrative order or a subpoena.

Our Responsibilities

  • We are required by law to maintain the privacy and security of your protected health information.
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
  • We must follow the duties and privacy practices described in this notice and provide you with a copy.
  • We will not use or share your information other than as described here, unless you tell us otherwise in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information, see https://www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request at our office and on our website: https://thehoppergroup.com/.

The Hopper Group Contact Information

262 Carroll St #26, Fort Worth, TX 76107
Phone: 817.274.8800